Vidya Rajaram's Blogspace

To fill or not to fill......

I was at this Shell Petrol pump on the Velachery Tambaram Road..( which is close to where I live ). They are supposed to have good standards of customer service .... Like they give you a nice vanakkam when you reach , ask you to switch off your engine and not use your cellphone. They ask the amount of petrol you wanna fill....then set the meter to zero - come back and reconfirm the amount of petrol etc....and this is routine at the petrol bunk. And from what I have heard - this is the standard in all Shell petrol pumps.

What I did not realise that the misplacing - or rather switching of credit card by the morons at the cash counters in shell is also very common till A told me about this post

http://prabhukrish.net/2007/08/06/shell-shocked/#more-1351

Check the responses to that post....

Now coming back to what happened to me - On Sunday when I filled gas at this station , they gave my card to another guy by mistake....and I kept waiting in my car for like 20 minutes ...there was no sign of the card coming back to me.....So i go to the counter and there also I get no response. It was almost another 15 minutes before I discovered that the morons had switched my card by mistake :( . And they were not even telling me that there was a problem till I screamed at them. I called the bank and cancelled my card. It will be another 10 days before I receive my card or my pin :(.

I had taken the number of the guy who runs the gas station - had called him and gave him a piece of my mind. He did manage to locate my card finally and give it back yesterday ...and as additional effort - gave me a bunch of orchids and a box of Lindt .

But despite all this , I do not think I will go back to that petrol pump again. Even if I do , I wont ever use my card there again. The indifference and the careless attitude of the people there shocks me :(

posted by Vidya Rajaram @ 9/25/2007 10:33:00 AM